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Onboarding team member

Onboarding team member

The team member is responsible for actions associated with the 8 areas of responsibility (Customer Experience, Sales Development, Product knowledge, Product quality, Profitability & Management, Food Safety, Human Resources and Safety / Prevention). He refers to the tools card of his role in order to use the different tools available to him (work method, training, etc.)

Customer experience
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Make a successful first impression
Preview
Our customers expect a quality service. In this module you will learn how to make a successful first impression.
Click on the link below to start the e-learning module
00:15
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How to handle a customer complaint?
Preview
At the end of this training module, you will be able to: manage a complaint (more or less aggressive) and make a concrete commitment to a response, become aware of the impact of the non-verbal (voice, attitude, rhythm , tone) in the management of the complaint and to seize the opportunity of a complaint to increase the satisfaction of a customer.

Click on the link below to access the elearning module
00:00
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An efficient service
Preview
In this module, you will learn how to organize yourself to have a better organization during the rush (who does what)

(click on settings to enable video subtitles and select your language)
00:16
0 0