Onboarding team member
The team member is responsible for actions associated with the 8 areas of responsibility (Customer Experience, Sales Development, Product knowledge, Product quality, Profitability & Management, Food Safety, Human Resources and Safety / Prevention). He refers to the tools card of his role in order to use the different tools available to him (work method, training, etc.)
Health control plan: Good hygiene and manufacturing practices
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Pest management
Preview
First we will see what a pest is, then how to avoid the presence of pests, finally we will see what to do if there are pests ?
00:02
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The different types of health incidents and customer complaints
Preview
First, we will see how to act in case of detection of a compliance or a customer return. How to assess the situation? How to get the information back? Finally, how do you follow up?
00:03
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Food dangers and intolerances
Preview
First we will discuss physical hazards, then chemical hazards, biological hazards. Finally, we will talk about the 14 major allergens.
00:04
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Products service rules
Preview
We will first discuss the presentation of the cold offer, then the presentation of the hot offer, the presentation of dry products, and finally the equipment and packaging service.
00:03
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Storage rules
Preview
First we will discuss the storage of opened products, the rules to follow for storage spaces, the exceptions
00:03
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The restaurant's infrastructure
Preview
We will first discuss the infrastructure of a restaurant, then upkeep and maintenance, and finally waste management.
00:03
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The color code of the cleaning cloths
Preview
We will see the usefulness of the yellow, blue, green, red cleaning cloths. Finally we will see what the zig-zag paper is for.
00:03
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Cleaning and disinfection
Preview
First we will discuss cleaning, then disinfection. We'll see what a cleanup plan is. Finally, we will see 3 cleaning products to know.
00:03
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Hand hygiene
Preview
First we will discuss hand hygiene, then hand washing, and finally we will see when to wash your hands.
00:02
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Hygiene rules related to staff
Preview
First we will discuss personal hygiene, the dress code, the appropriate work clothes for food contact, and finally we will see what behaviors to adopt in production :)
00:03
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