Onboarding team member
The team member is responsible for actions associated with the 8 areas of responsibility (Customer Experience, Sales Development, Product knowledge, Product quality, Profitability & Management, Food Safety, Human Resources and Safety / Prevention). He refers to the tools card of his role in order to use the different tools available to him (work method, training, etc.)
Customer experience
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An efficient service
Preview
In this module, you will learn how to organize yourself to have a better organization during the rush (who does what)
(click on settings to enable video subtitles and select your language)
(click on settings to enable video subtitles and select your language)
00:16
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Product knowledge
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It all starts with a good coffee
Preview
Coffee ! This dark, sweet and bitter beverage ranges from tight and full-bodied Italian espresso to long Americano through cappuccino, creamy and full of sweetness; there is something for all tastes and desires. Coffee has pride of place at EXKi since it is a convivial pleasure that brings friends together, but coffee is above all one of the most consumed drinks around the world with more than a hundred thousand cups drunk every minute. If for many of us it has almost become essential every morning, behind the scenes of coffee are often less known.Through this journey, we take you to discover the coffee planet, its production system, its culture and of its inhabitants. As well as discovering our thinking and our approach to coffee to serve it in the best way possible and according to the rules of the art
00:05
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What is Fairtrade?
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Fairtrade is an NGO that connects producers, industry and consumers to promote a sustainable economy. If you see the Fairtrade label on a product, it is fair trade!
00:03
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Product quality
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Recette Ginseng coffee frappé
Preview
Apprenez à réaliser un ginseng coffee frappé grâce à cette vidéo
00:01
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Health control plan: Good hygiene and manufacturing practices
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Pest management
Preview
First we will see what a pest is, then how to avoid the presence of pests, finally we will see what to do if there are pests ?
00:02
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The different types of health incidents and customer complaints
Preview
First, we will see how to act in case of detection of a compliance or a customer return. How to assess the situation? How to get the information back? Finally, how do you follow up?
00:03
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Food dangers and intolerances
Preview
First we will discuss physical hazards, then chemical hazards, biological hazards. Finally, we will talk about the 14 major allergens.
00:04
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Products service rules
Preview
We will first discuss the presentation of the cold offer, then the presentation of the hot offer, the presentation of dry products, and finally the equipment and packaging service.
00:03
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Health control plan: The self-control and traceability system at EXKi
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Checklist 1 Inspection upon receipt and verification of product quality
Preview
Welcome to this food safety module whose theme is checklist 1 Inspection upon receipt and verification of product quality. First of all, we will discuss the flow of a commodity at EXKi. How to complete the checklist ? What to do in the event of non-compliance ?
00:03
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Checklist 2 Storage chamber temperatures
Preview
Welcome to this food safety module whose theme is checklist 2 Storage chamber temperatures. First of all, we will see a presentation of the checklist. How to complete the checklist? What to do in the event of non-compliance ?
00:02
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Checklist 9 Recording of non-conformities
Preview
Welcome to this food safety module which has for theme the checklist 9 Recording of non-conformities. First of all we will define what a non-conformity is, then we will see a presentation of the checklist. Finally we will see how to complete the checklist.
00:02
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Checklist Traceability
Preview
Hello, welcome to this food safety module whose theme is the checklist 8 Traceability. We will see what traceability is. Then a presentation of the checklist 8 Traceability. Finally we will see how to complete the checklist
00:02
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Safety & prevention
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Tips and tricks to save energy
Preview
What are we talking about today? Discover some directly applicable tips and tricks to save energy in your restaurant
from the small everyday things to the big things. Do you know of any others? Tell us in comments...
from the small everyday things to the big things. Do you know of any others? Tell us in comments...
00:02
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First aid: these gestures that can save lives
Preview
In France or in Belgium, only 1 person out of 2 has been trained in first aid. However, it is estimated that if only 20% more of the population were trained in first aid, 10,000 more lives could be saved each year
00:04
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